Return policy
At Luxroo, we strive to ensure customer satisfaction with every purchase. Due to our direct supplier-to-customer business model, we do not accept returns. However, we are happy to assist with replacements for damaged or defective products under the conditions outlined below.
Eligibility for Replacement
Replacement requests are only applicable if:
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The product arrives damaged or defective.
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The issue is reported within 24 hours of delivery.
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A complete 360° unboxing video without any cuts, pauses, or edits is provided.
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Clear photos showing the damage are submitted.
Replacement Process
1. Report the Issue
Contact us at luxrooindia@gmail.com with:
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Order Number
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Clear photos of the damaged item
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Complete 360° unboxing video without any edits
2. Verification
Our support team will review the submitted evidence and verify the claim.
3. Replacement Approval
Once approved, a replacement product will be dispatched at no additional cost.
Important Notes
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Replacement requests without a proper unboxing video will not be accepted.
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Requests submitted after 24 hours of delivery may not be eligible for replacement.
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We do not offer returns, refunds, or exchanges for:
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Incorrect size selection
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Color preference issues
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Change of mind
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Personal preference
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Minor variations in product appearance
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All claims must include valid proof of damage, including photos and an uninterrupted 360° unboxing video.
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Luxroo reserves the right to reject claims that do not meet the above requirements.
No Return Policy
Luxroo operates on a direct supplier-to-customer model. Therefore, we do not accept product returns under any circumstances.
We appreciate your understanding and support of our policy. If you have any questions, please contact us at:
Email: luxrooindia@gmail.com
Website: https://www.luxroo.in