Shipping policy
Last Updated: June 2026
Thank you for shopping with Luxroo. We are committed to delivering your orders as quickly and efficiently as possible. Please review our Shipping Policy carefully before placing an order.
1. Order Confirmation
Once an order is placed and confirmed, it enters our processing system immediately.
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Orders cannot be canceled, modified, or changed after processing has begun.
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If an order is placed by mistake, cancellation requests must be submitted within the timeframe mentioned in our Cancellation Policy.
By placing an order on www.luxroo.in, you agree to these terms.
2. Shipping Partners
Luxroo works with trusted third-party courier and logistics providers to deliver orders across India.
While we strive to ensure timely delivery, delivery schedules may be affected by:
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Weather conditions
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Natural disasters
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Transportation disruptions
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Government restrictions
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Courier operational delays
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Other unforeseen circumstances
Luxroo shall not be held responsible for delays caused by third-party delivery partners.
3. Delivery Time
Prepaid Orders
Most prepaid orders are delivered within:
2–8 business days
depending on:
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Delivery location
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Product availability
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Courier service coverage
Cash on Delivery (COD) Orders
Where COD is available, delivery may take:
5–11 business days or longer
depending on courier processing and serviceability.
Delivery times are estimates and are not guaranteed.
4. Mandatory Unboxing Video
To ensure a smooth resolution process for damaged products, customers must record a complete:
360° Unboxing Video
Requirements:
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Video must start before opening the package.
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Video must be continuous and unedited.
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Packaging label and product must be clearly visible.
Failure to provide a valid unboxing video may result in rejection of replacement requests.
5. Damaged Products
If you receive a damaged, defective, or incorrect item:
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Contact us within 24 hours of delivery.
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Provide:
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Order Number
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Clear photos of the issue
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Complete unedited 360° unboxing video
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After verification, eligible products will be replaced according to our Replacement Policy.
6. No Refund Policy
Luxroo generally follows a No Refund Policy.
Refunds may only be issued in exceptional situations such as:
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Product unavailability after payment
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Replacement item unavailable for an approved damaged product
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Order cancellation approved by Luxroo before dispatch
For complete details, please refer to our Refund Policy.
7. Product Replacement Policy
We are committed to replacing products that arrive damaged or defective and meet our replacement requirements.
Please note:
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Products cannot be exchanged due to personal preference.
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Products cannot be returned because you do not like the color, design, fit, or appearance.
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Replacement requests must comply with our Replacement Policy.
8. Prepaid Order Safety Notice
For prepaid orders:
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You should never pay any additional amount at the time of delivery beyond what was paid on the website.
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If a delivery agent requests extra payment for a prepaid order, please contact us immediately.
Email: luxrooindia@gmail.com
9. Contact Information
If you have any questions regarding shipping, replacements, or delivery issues, please contact us:
Luxroo
Website: https://www.luxroo.in
Email: luxrooindia@gmail.com
Thank you for shopping with Luxroo. We appreciate your trust and support.